With a view of being connected to customers 24
hours 7 days a week, Mount Lavinia Hotel’s online identity was created in 2009,
and since then has received many accolades and awards. Mount Lavinia Hotel was
awarded the Best web status as in the corporate category for the second
consecutive year and a surprise win when they were awarded with the Best
Overall award amongst many disciplines making their site the most user friendly
and effective, in the competition which was concluded a few days ago.
The objective of the MLH website is solely to
educate, create awareness regarding the exceptional service offerings at MLH,
with this in mind the data is periodically reviewed and updated to ensure the
best information flow to the end customer. “Having a website also enables our
user’s smoother booking facilities where the Online services option which
enables customers to book any type of service online (Buffet reservation, High
tea, cake orders, Spa reservation, Banquet reservations, Payment request,
Accommodation for event attendees etc)” states Mr Anura Dewapura, General
Manager MLH.
Online presence in the changing environment is a
must and we launching it made us ahead of the game and indeed creating added
value to our customers. This would in turn Engage and enhance customer value. This
of course has been the best revenue generator thus far further states Mr
Anura Dewapura
This overall positioning
for us is more than an award, it is a recognizing interactive online reputation
is the way forward and it focuses on our overall strategy of brand positioning
in the global market.
To enhance the user experience we have
introduced some unique facilities such as;
·
Guest
Testimonials
·
Promotional
Flash banners
·
Weather
update
·
Video
updates
·
Interconnection
with social media sites directly linking the social media platforms to our web
entity
·
360 virtual tour
·
Online chat service
Mount Lavinia Hotel
is one place that for over 200 years continues to be seeped in romance,
intrigue, passion and history. A selection of 210 rooms, idyllic views,
thematic dining experiences, dream weddings, enthralling entertainment,
corporate events hosting and impeccable service together with a legacy of
heritage are all to be experienced here. Feel free to login to www.mountlaviniahotel.com
to enjoy the best online service experience.
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