With a view of being connected to customers 24 hours 7 days a week, Mount Lavinia Hotel’s online identity was created in 2009, and since then has received many accolades and awards. Mount Lavinia Hotel was awarded the Best web status as in the corporate category for the second consecutive year and a surprise win when they were awarded with the Best Overall award amongst many disciplines making their site the most user friendly and effective, in the competition which was concluded a few days ago.
The objective of the MLH website is solely to educate, create awareness regarding the exceptional service offerings at MLH, with this in mind the data is periodically reviewed and updated to ensure the best information flow to the end customer. “Having a website also enables our user’s smoother booking facilities where the Online services option which enables customers to book any type of service online (Buffet reservation, High tea, cake orders, Spa reservation, Banquet reservations, Payment request, Accommodation for event attendees etc)” states Mr Anura Dewapura, General Manager MLH.
Online presence in the changing environment is a must and we launching it made us ahead of the game and indeed creating added value to our customers. This would in turn Engage and enhance customer value. This of course has been the best revenue generator thus far further states Mr Anura Dewapura
This overall positioning for us is more than an award, it is a recognizing interactive online reputation is the way forward and it focuses on our overall strategy of brand positioning in the global market.
To enhance the user experience we have introduced some unique facilities such as;
· Guest Testimonials
· Promotional Flash banners
· Weather update
· Video updates
· Interconnection with social media sites directly linking the social media platforms to our web entity
· 360 virtual tour
· Online chat service
Mount Lavinia Hotel is one place that for over 200 years continues to be seeped in romance, intrigue, passion and history. A selection of 210 rooms, idyllic views, thematic dining experiences, dream weddings, enthralling entertainment, corporate events hosting and impeccable service together with a legacy of heritage are all to be experienced here. Feel free to login to www.mountlaviniahotel.com to enjoy the best online service experience.